Support
Help, exactly when you need it
Safety-first support for riders and drivers, dedicated CSMs for corporate and fleet partners, and a help center that answers most questions in seconds.
How to reach us
Pick the channel that matches your urgency.
24/7 in-app chat
Tap Help inside the TaxiD app. Average first-response under 90 seconds.
Phone support
Call our safety line for any active trip or emergency — answered immediately.
Enterprise CSM
Corporate, fleet and partner accounts get a named CSM and shared Slack/Teams channel.
Help center
Self-serve guides for riders, drivers, corporates, and developers.
Need security or compliance information?
Send us a message
Not an emergency? Use the form and we'll route you to the right team. Include trip IDs, order numbers, or screenshots where you can.
Safety emergency: use SOS inside the app — connected to our safety center in under 60 seconds.
Lost item: message us with the trip ID; we contact the driver on your behalf.
Press & media: sales@taxid.app