Community Guidelines

Principles that apply to everyone

• Treat every person with respect, regardless of identity, background or belief.
• Keep people safe: follow traffic law, use seatbelts and secure loads properly.
• Be honest: accurate accounts, accurate trips, accurate invoices and accurate claims.
• Respect privacy: never share another person's contact details, location or trip information.
• Look after property: vehicles, parcels, keys and rented assets.

Riders and corporate travellers

• Be ready at the pickup point and cancel early if plans change.
• No smoking, no open alcohol and no unlawful items in the vehicle.
• Travel with the number of passengers the vehicle is licensed for.
• Use corporate accounts only for travel your employer's policy permits.

Drivers, couriers and operators

• Keep licensing, insurance, inspection and platform documents valid and current.
• Only the verified driver may operate the account; account sharing is prohibited.
• Complete the trip or delivery as accepted, follow the agreed route and hand over parcels correctly.
• Maintain vehicle cleanliness, roadworthiness and required safety equipment.

Prohibited conduct

• Violence, threats, sexual misconduct, harassment or discrimination of any kind.
• Driving under the influence of alcohol or drugs.
• Fraud: manipulated trips, false claims, fabricated documents or payment abuse.
• Carrying prohibited or unlawful goods, weapons or hazardous items.
• Retaliation against anyone who makes a good-faith report.

How to report

Report an incident through the Help Centre, in-app support on the trip or booking record, or by calling +254 747 700004. Emergencies should always go to the emergency services first, then to us so we can support you and preserve the trip record.

How we enforce

Reports are reviewed by Trust & Safety against the trip, booking, payment and document record. Depending on severity we may issue a warning, require re-training or re-verification, restrict access to certain services, suspend an account pending investigation, or remove a participant from the platform permanently.

Where the law requires it, we cooperate with authorities. Where a decision affects your access, we tell you what standard was applied and how to respond.