Question 1

How do I book a ride?

Accepted Answer

Open the app, set your destination, choose a vehicle tier and confirm.

Question 2

What payment methods are supported?

Accepted Answer

M-Pesa, Visa/Mastercard, corporate wallet, personal wallet and cash.

Question 3

How does airport transfer work?

Accepted Answer

Flat fares with flight tracking and 60 minutes of free wait time.

Question 4

How long does activation take?

Accepted Answer

Typically 24–72 hours after documents are verified.

Question 5

When do I get paid?

Accepted Answer

Earnings settle to your M-Pesa wallet after every completed trip.

Question 6

Can we enforce travel policies?

Accepted Answer

Yes — geofences, time windows, vehicle tiers and budget caps are configurable per cost center.

Question 7

Do you support ERP integrations?

Accepted Answer

Yes. We export to SAP, Oracle, NetSuite, Xero and QuickBooks via API.

Question 8

Do you offer same-day delivery?

Accepted Answer

Yes, in all major cities for orders placed before 2pm.

Question 9

Is proof of delivery captured?

Accepted Answer

Photo, signature and OTP-based ePOD is available on every parcel.

Question 10

Can I rent without a driver?

Accepted Answer

Yes — self-drive is available on Economy, SUV and Executive tiers.

Question 11

What's the minimum rental period?

Accepted Answer

1 hour for hourly rentals, 24 hours for daily contracts.

Question 12

Is M-Pesa Daraja used?

Accepted Answer

Yes — Paybill 4573823 with automated reconciliation.

Question 13

How are refunds handled?

Accepted Answer

Refunds return to the original payment method within 1–3 business days.

Frequently asked questions

Riders