TaxiD for Enterprise
Service-level agreements
What your service agreement covers. Response times are agreed in writing for each contract — contact customer support or sales.
- Support and sales contactsNamed routes for your team.
- Agreed response timesSet per contract, in writing.
- Monitored platformHealth checks on bookings and payments.
- Regular reportingTrips, spend and service reviews.
These are the sections the agreement will contain. The full wording, including any response times, is available on request and is agreed in writing for each contract.
- 1
Services covered
Which services the agreement applies to: rides, corporate travel, charter, rentals, logistics or partner API.
- 2
Service hours
When bookings, operations and support are available for your account.
- 3
Support channels and contacts
How your team reaches customer support and your sales contact, and how issues are escalated.
- 4
Issue priority levels
How issues are graded by impact. Response and resolution times for each level are agreed per contract.
- 5
Platform availability
How platform health is monitored and how planned maintenance is communicated.
- 6
Reporting
Which trip, spend and service reports you receive and how often.
- 7
Service credits
Whether and how credits apply if agreed service levels are missed.
- 8
Exclusions
Events outside TaxiD's control, such as third-party network or payment outages.
- 9
Review
How and when service levels are reviewed with your account team.